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Frequently Asked Questions

We hope that you might find the answer to your question below. If not, please submit your question here, and a member of our staff will respond as quickly as possible.

HEALTH & SAFETY UPDATES

Will you be performing to a live audience this season?

We are committed to providing a safe space for our artists to create and our audiences to enjoy live music before we resume performances. Currently, we plan on welcoming smaller audiences for in-person concert experiences at Abravanel Hall and Capitol Theatre this fall. In-person audiences will be limited to the number of patrons that can be seated with six feet between households (about 15 percent of the overall capacity), and adhere to social distancing and health standards recommended by the CDC and state health department (full safety and health measures here). Discussions are underway to revise programming for September – December performances that consider evolving health and safety recommendations. We will communicate these updates, including changes to our repertoire, dates, and seating options in the coming weeks.

What safety and health measures will be in place at in-person concerts?

The health and well-being of our community, musicians, patrons, and staff continue to be a priority as we open the doors to Abravanel Hall and Capitol Theatre for live performances. Audiences for in-person concerts will be greatly reduced in numbers and adhere to the recommended distancing between households of six feet. Additional measures include mandatory face covering wearing, hand sanitizing stations, immediate seating to limit lobby congregating, mobile ticketing, and staggered egress. Full safety and health measures here.

What approved face coverings will be allowed inside venues?

Appropriate face coverings include well-fitted masks that cover both your nose and mouth. Face shield or bandannas that are open or loose will not be accepted coverings.

Please note that no person(s) will be exempt from wearing masks. If you are not able to wear one for the entirety of the performance, please consider waiting until a future performance.

How are you ensuring the safety of the musicians?

We will be limiting the number of musicians onstage to accommodate social distancing between each musician. A 12-foot stage extension at Abravanel Hall will allow for more space between performers. All musicians will wear masks in our venues and those whose instruments allow will wear masks during rehearsals and performances.

Will there be options to stream performances from my home?

We are exploring options for streaming performances during our 2020-21 season and will announce details of these options when they are available.

Will the 2020-21 season program be the same as originally announced?

In keeping with recommended health precautions, the orchestra is opening its season with reimagined, shorter programs that require fewer musicians. Our artistic staff, music director, and musicians are devoting long hours to reimagine the season in a way that evokes the flavor of our original programming, while allowing the flexibility to explore repertoire within the structure of our “new normal.” We are committed to efforts to reschedule guest artists, pieces, and programs that cannot be presented this season, at a future date and time. The reimagined season with updated programming will unfold on an ongoing basis as we have finalized them. Join our email list to receive updates by creating an account and updating your contact preferences to join our weekly email newsletter.

What is the best way to request assistance from someone in USUO Patron Services?

We are available to help you find the best solution for your music-listening experience. If you have tickets to an upcoming USUO performance, a member of our Patron Services team will contact you to discuss your plans for returning to in-person performances, and answer additional questions you may have about our 2020-21 season schedule, programming, safety guidelines, or mitigation plans.

Due to a high volume of calls, we encourage you to contact Patron Services through our online contact Us form.

How can I support USUO at this time?

We are a non-profit performing arts organization and as such, every penny goes towards us connecting and healing both people and communities through music. USUO remains committed to fulfilling its mission to connect the community through great live music, and is planning for a vibrant future. We do so in the face of severe financial challenges as we embark on the road to recovery. You can play an important role in our recovery by making a contribution today. From now until October 1, donations will be matched 1:1 by a generous matching challenge grant from the Alternative Visions Fund. As a 501(c)(3) non-profit organization, USUO is thankful for your generosity that supports our musicians, singers, artisans, crew and staff. Make your gift today and double your impact on great live music in our community. Donations can be made online here.


PERFORMANCES & TICKETING

TICKET INFORMATION

What are the terms of sale?

  • Tickets reported as lost, stolen, or exchanged may not be honored.
  • No children under 5 allowed, except specified performances.
  • Please turn off all cell phones, pagers, and audible alerts. Photography and recording of any kind are strictly prohibited during performances.
  • Tickets may be exchanged up to 24 hours prior to the performance for $5 per ticket (free for season ticket holders) plus any price difference.
  • If a performance is canceled, you will be given the options of exchanging the value of your tickets to an upcoming Utah Symphony | Utah Opera performance or having a credit placed on your account.
  • Tickets to all performances are available at a first come, first serve basis.
  • Programs, artists, and dates are subject to change. NO REFUNDS.
  • Utah Symphony | Utah Opera Safety Measures:
    • Physical Distancing- Event capacity is limited (approx. 15% of normal) & household groups are seated six-feet apart.
    • Face Coverings- Face masks, covering the mouth and nose, are required in the building and throughout the duration of the performance.
    • Contactless Ticketing- Ticket scanning is contactless. Mobile tickets via USUO app are preferred over paper tickets.
    • Symptom Checking- Patrons will be asked to confirm they are not experiencing Covid-19 symptoms before attending performances.
    • Cleanliness- Hand sanitizing stations are available & increased cleaning regimens are in place.
    • No Intermission- Shorter performances (about 1 hour), without intermission, to reduce gathering and lines.
    • Learn more about our health and safety plan here.

What are the Ticket Office hours?

USUO Normal Box Office Hours: Phone, only
Monday – Friday, 12:00 PM – 6:00 PM
CLOSED Saturday and Sunday

USUO Ticket Office Performance Schedule: In-person*
Evening performances – open at 4:00pm
Morning performances and matinees – open two hours prior to the performance
Sunday OPERA matinee**: 12:00 PM – 3:00 PM
Friday FINISHING TOUCHES Dress Rehearsals – Open at 9:00 AM

* The USUO box office will remain open for approximately 30 minutes after the start of a performance. The USUO Box Office will be closed on weekends (Sat/Sun) without a scheduled performance. For hours of operation during Holidays and Special Events, please call Patron Services at 801-533-NOTE(6683) for more information.

** Patron Services agents will NOT be available to assist you by phone during Opera Sunday productions. In-person assistance will be available at the performing venue during these hours.

PLEASE NOTE: Walk-up service at the Abravanel Hall Box Office is by appointment only on non-performance dates. Doors will be locked outside of performance hours. Individuals with symptoms will not be admitted into the box office lobby at any time.

Public access hours, when walk-up appointments ARE NOT available, will be on the day of the performance starting at 4 PM for evening productions & two hours prior to the performance for morning or matinees.

Who are authorized ticket sellers?

UTAH SYMPHONY | UTAH OPERA and ARTTIX are the only authorized ticket sellers for UTAH SYMPHONY | UTAH OPERA performances at Abravanel Hall, Capitol Theatre, and The Noorda. They are also the only authorized ticket sellers for DEER VALLEY® MUSIC FESTIVAL performances at Deer Valley Resort’s Snow Park Amphitheater and St. Mary’s Church in Park City. More details can be found here.

Are any ticket discounts available?

Yes – there are a few options if you’re looking for discount tickets. If you purchase a season ticket package to Utah Symphony or Utah Opera, you’ll save up to 25% off standard ticket prices. Groups of 10 or more can save on tickets to the symphony or opera when they purchase through our group sales office. You can also get steeply discounted tickets to the symphony and opera if you’re a student. Select performances during the Utah Opera season are designated as Family Nights, and offer special discounted pricing.

Where do I pick up my tickets?

We care about the health and safety of our staff, performers, and YOU. Our commitment is to to reopen safely and abide by state guidelines as we creatively find ways to serve our community through music during the Covid-19 recovery. As such, electronic tickets are encouraged in place of paper. Learn how to download and access your tickets through our mobile app here.

 


SEATING INFORMATION

Where is the best place to sit in the Janet Quinney Lawson Capitol Theatre?

Where to sit really depends on a few things. The sightlines are best in the center of the theatre – either towards the front of the orchestra level or in the mezzanine. A lot of opera lovers enjoy sitting upstairs in the mezzanine because it’s easy to read the supertitles without missing any of the action on the stage and the sound balance is excellent. For many performances you can get opera tickets for as little as $29 and because the Janet Quinney Lawson Capitol Theatre really isn’t that large, you’ll still have decent seats. Leg room in the Janet Quinney Lawson Capitol Theatre is a luxury, so if you’re tall, choose an aisle seat. If you want an extra special experience, call the ticket office and ask for Box Seats – the seats where people sit to be seen. They’re not available online because they’re partially obstructed, but it’s guaranteed that you’ll feel super special sitting up front next to the stage.

PARKING & TRAVEL INFORMATION

How do I get to Abravanel Hall? Where should I park?

Abravanel Hall is located on the corner of South Temple and West Temple. If you are riding TRAX, the Temple Square Station stops right in front of Abravanel Hall. There are multiple parking garages close to Abravanel Hall. See details here.

I am attending an Opera, where should I park in downtown Salt Lake?

Recommended parking places for the Janet Quinney Lawson Capitol Theatre are available on Utah Opera’s parking page. Janet Quinney Lawson Capitol Theatre is also accessible via public transportation.

WHAT TO EXPECT AT THE SYMPHONY

What if I’ve never been to the symphony before?

If you’ve never been to the symphony before, you’re in for an experience you’ll never forget! You don’t need to know much about classical music to enjoy your visit. Just relax and enjoy the energy of live music.

What should I wear?

The simple answer is: whatever you feel comfortable in. Most of the audience is comfortable in business, or business casual attire, but at the symphony you’ll see the whole spectrum of dress, from tuxedos to jeans and sneakers. If you’re celebrating, we’d love to see you dressed up to the nines!

When should I arrive?

Most symphony concerts start at 7:30 PM, but please check your tickets or our website to confirm the start time. We suggest you allow plenty of time for traffic and parking. Most of our audience likes to be in their seat by about ten minutes before the performance. That will give you some time to read the program notes and enjoy being in Abravanel Hall.

What if I’m late?

Most of our performances have late seating after the first piece or movement. If you do arrive late, you will wait in the lobby until a pause when the ushers can seat you. Don’t worry; there are video monitors and speakers in the lobby, so you won’t miss the concert. Read more here.

How long will the concert be?

Most concerts are between an hour and a half to two hours long, including the intermission.

What do I need to know about the music?

Things you should know

  • How many pieces there are, and how many movements there are, so that you know when to clap. (See the next question) The pieces and movements will be in your program, or you can look it up beforehand on the website.
  • If you are listening to a symphony or a concerto. If you’re listening to a symphony, it will be the whole orchestra, and there are usually four movements. If you’re listening to a concerto, there will be a soloist at the front of the stage next to the conductor, and there are usually three movements. If you’re lucky, you’ll get a concerto and a symphony on the same program.
  • If you like what you hear, remember the composer’s name. You can look on our website for other concerts featuring the same composer, and that can be an easy way to start to familiarize yourself with classical music.
  • Background on how and why the composer wrote the piece. For this, you can read the program notes for the concert. They are on our website on the concert page, or in your program. The program notes will give you an idea of which instruments will be playing, when the piece was written, and any fun anecdotes about the composer.

When do I clap?

You’ll clap a few times throughout the night. First, we clap when the Concertmaster (first violin section leader) comes on stage to tune the orchestra. Next, we clap when the conductor and any guest artists walk on stage. If the piece has more than one movement, try to hold your applause until after the final movement of each piece. The pieces and movements are listed in your program, or you can look them up beforehand on our website. If you are unsure if it’s appropriate to clap, watch for the conductor to drop their arms.

At the end of a big piece, or at the end of the concert the audience might stand and cheer in addition to clapping. This is a standing ovation. Some places reserve a standing ovation for only the best artists on rare occasions, but at Abravanel Hall they happen pretty regularly. We think that it’s because a night at the symphony is such an exhilarating experience, you can’t help but stand and cheer.


WHAT TO EXPECT AT THE OPERA

What should I do to prepare for the Opera?

To enjoy Opera, you’ll want to do a little homework. Utah Opera posts a lot of content about each opera production on our website, blog, and Facebook page. We even have videos and interviews available online on YouTube. Before attending the opera, it helps to read through the synopsis so that you can follow the action on the stage (but feel free not to read to the end if you want to be surprised at the ending!).

What should I wear?

If there is any time when you can get dressed up in your finest, it’s at the opera. When you attend you’ll see people in ball gowns, tuxedos, and all variations of their Sunday best. Don’t feel like you have to dress up to fit in though – wear what feels comfortable to you. You will also see people wearing office and casual attire.

What time should I arrive?

If you don’t want to miss our popular Opera Prelude introductory lecture, be at the Janet Quinney Lawson Capitol Theatre one hour before curtain. Otherwise, we recommend arriving at the theatre at least 30 minutes before the performance begins to give yourself plenty of time to pick up tickets, check out the theatre, and find your seats. Traffic downtown can be congested on the weekend, so be sure to give yourself enough time for traffic and parking. If you arrive late, you’ll be seated at an appropriate interval in the performances so as not to disturb other patrons.

What should I expect at a Red Carpet Showing of an opera?

On special occasions, the opera will be proceeded by a red carpet and photo-op. It’s an opportunity for you to get your picture taken by a professional photographer in your best evening wear, at a classy event. Generally the red carpet will be located outside of Janet Quinney Lawson Capitol Theatre as you approach the entrance. Utah Opera staff will be there to assist you. After having your photo taken, they will be posted to the Utah Opera Facebook page where you can tag yourself in the photos and share with your friends.

What should I expect during the Opera?

You know it’s time to begin when the lights dim and the audience starts applauding – for apparently no one (it’s for the conductor who is walking into the orchestra pit to lead the Utah Symphony). The overture will begin, the curtain will rise, and you’ll be transported to another time and place as the artists, costumes, and scenery bring the music to life. Hear something you love? Feel free to applaud. And the opera is your chance to yell “Bravo!” if you’re particularly moved. Typically an opera will have one or two intermissions, so you’ll have a chance to stretch your legs or thumb through the synopsis and articles included in your playbill.

Will I understand what they’re singing?

Yes! All Utah Opera performances – even the ones that are in English – have English supertitles projected for the audience. That way, you’ll be able to follow along with all the action even if you don’t understand the foreign language.

ADDITIONAL INFORMATION ABOUT THE SYMPHONY

Did you know…

  • Just before the concert begins, a violinist will enter the stage while the orchestra is warming up. They’re not late! It’s the Concertmaster entering the hall to hall to lead the orchestra in tuning, and signal the beginning of the concert.
  • The Utah Symphony is one of a handful of professional, full-time orchestras in the USA.
  • Utah Symphony’s FREE education concerts and community outreach make up nearly a third of our total performances.
  • Symphony: a piece of music with multiple sections called movements.
  • Concerto: an instrumental solo with orchestral accompaniment.

What and when are the pre-concert lectures?

Most Masterworks performances are preceded by a pre-concert lecture in the 1st Tier Room of Abravanel Hall. They start at 45 minutes prior to the performance and will give you some great insight into the performances that will be performed that evening.

Where is Will-Call/the Restrooms/Gift shop/First Tier Room/Coat Check/Refreshments?

If you are in the lobby on the main floor of Abravanel Hall, the Gift Shop, Coat Check, and Refreshment booth are all located on the south side of the lobby. The Ticket Office, Will-Call and the Restrooms are located down the west stairs. The First Tier Room is in the southwest corner of the first floor. If you need help, the ushers in the lobby can point you in the right direction.

Abravanel Hall Overview

Abravanel Hall is a concert hall in downtown Salt Lake City that is home to the Utah Symphony. Built in 1979, the hall is named for Maurice Abravanel, the long-time conductor of the Symphony and champion of classical music throughout Utah. Learn more about this architectural landmark here.

Other tips

  • Eating inside the concert hall is not allowed. If you need to unwrap a cough drop or similar item, please wait until the pause between movements, or until the piece has ended.
  • Please refrain from the following activities while in the concert hall:
    • Talking during the performance. The acoustics in the hall are very sensitive. Talking and other sounds are audible to the musicians and other patrons. Please be respectful of others enjoying the performance.
    • Using phones during a performance. The screens can be distracting to other patrons.
    • Recording or photographing the performance

ADDITIONAL INFORMATION ABOUT THE OPERA

Should I bring my child(ren) to the opera?

Kids 5 and older are welcome to attend any Utah Opera performance!

BUT, before you decide if this opera is right for your child, here are some things to consider:

Some operas contain mature, adult themes. We recommend you read through the synopsis on our website, and make sure the performance is appropriate for your child’s age or maturity level. If you still feel unsure, please contact our Patron Services team with any questions.

Operas can be pretty long. Parents know their children better than anyone, and you’ll have a good idea if your child is able to sit quietly through a program that lasts longer than an hour. Check up on the length of the opera and use your best judgement to evaluate that. Please help us teach our children to be respectful audience members.

Many operas are sung in a language other than English, so your child would greatly benefit by being able to read the English translation in the captions projected above the stage.

Opera is always more exciting when you know everything about it! Take some time to look up articles and videos about the production with your kids before you go. You can also find great resources in our online learning section including this list of things to know when you go to your first opera. Get familiar with the music and download a playlist and play it while you’re taking your kids to school in the morning.

Please also note: No babes in arms allowed in the theater.

What should I do after the opera?

Head to the Capitol Room, near the concessions in the Janet Quinney Lawson Capitol Theatre to take part in an informal Q&A session with Christopher McBeth, Utah Opera’s Artistic Director. You’ll gain insights into the performance, meet some of the cast, and experience a great way to pass the time while the parking garages clear. When you’re leaving the performance, you might catch a few of the artists hanging out in the lobby. Finally, there are a few downtown restaurants that stay open late so stop by one of them for a drink or bite to eat.

Janet Quinney Lawson Capitol Theatre Overview

The Janet Quinney Lawson Capitol Theatre, located in the heart of downtown Salt Lake City, was originally designed by the illustrious architect Gustave Albert Lansburgh. Opening in 1913, the building began as the Orpheum Theatre, a vaudeville house, and featured some of the “highest standard acts and greatest stars of the stage.” Learn more about this architectural gem here.


COVID-19 RESPONSE AND UPDATES

What will happen if my concert is cancelled?

In the event your concert cannot be rescheduled, a credit will be placed on your account for the full value of your purchase. This credit can be applied towards any single ticket purchase during the 2020-21 season (September 2020 through May 2021).

You may also consider a full or partial contribution of their ticket value towards the organization. Help support the future of music in our community by making a donation to USUO today.

What will happen if my concert is rescheduled?

If you have tickets to a rescheduled performance, NEW tickets will be provided to current ticket holders prior to the rescheduled date through the Utah Symphony | Utah Opera Mobile App – there’s nothing more you need to do at this time.

Please hold on to your current tickets until the new ones are delivered.

Scheduling information will be updated regularly. 

What will happen if my concert is postponed?

Rescheduled dates for postponed performances will be announced to ticket holders as soon as we are able.

Please contact us with any questions.

Where can I find the most current performance information?

Scheduling information will be updated regularly.

Ticket holders will be contacted by the ticket office when postponed concert dates are announced.

I received a gift certificate for a canceled concert during the 2019-20 season. How can I use it?

Please visit us online for detailed instructions on How to redeem your Gift Certificate.

Gift Certificates issued for concerts that cannot be rescheduled will expire on August 31, 2021

Gift certificates can be applied in the SHOPPING CART during the checkout process by entering the gift certificate number when making a contribution or purchasing tickets.

Lost, misplaced, or stolen gift certificates can be voided and replaced by the original purchaser.

Gift certificates cannot be redeemed for cash.

Any funds remaining after August 31, 2021 will be converted into a contribution in the name of the person who purchased the gift certificate.

I have credit on my account. How can use it and check my balance?

Please call USUO Patron Services at 801-533-6683 during regular business hours (Monday – Friday, Noon – 6 PM).

Account credit expires at the end of the 2020-21 season. Any funds remaining after the end of May 2021 will be converted into a contribution in the name of the person who purchased the tickets.

Can I request a gift certificate instead of on-account credit?

As of July 2020, Utah Symphony | Utah Opera is no longer issuing gift certificates for canceled performances or ticket returns; rather, a credit will be placed on your account for the full value of your ticket purchase. This credit can be used for any single ticket purchase during the 2020-21 season (September 2020 – May 2021). Account credit expires at the end of the 2020-21 season. Any funds remaining after the end of May 2021 will be converted into a contribution in the name of the person who purchased the tickets.

Can I request a refund?

Utah Symphony | Utah Opera has a NO REFUNDS policy for performances that are postponed or rescheduled, as all artists, programs and dates are subject to change.

In the event your concert cannot be rescheduled, a credit will be placed on your account for the full value of your purchase. This credit can be applied towards any single ticket purchase during the 2020-21 season (September 2020 through May 2021).

You may also consider a full or partial contribution of your ticket value towards the organization. Help support the future of music in our community by making a donation to USUO today.

Please see “What will happen if my concert is postponed?”

View our Conditions of Sale


MOBILE APP

GENERAL FAQ

Why are you using mobile tickets and programs rather than paper tickets and programs?

We care about the health and safety of our staff, performers, and YOU. Our commitment is to to reopen safely and abide by state guidelines as we creatively find ways to serve our community through music during the Covid-19 recovery. Providing mobile ticketing and programs via the USUO app helps us abide by state requirements for reopening, which are contained in version 4.7 of Utah’s color-coded phased guidelines. These requirements include:

  • Electronic tickets and playbills encouraged in place of paper.
  • Limit the number of people in a confined area to enable adequate distancing at all times.
  • Congregating at any point is not allowed.
  • Encourage contactless payment.
  • Minimize face-to-face interactions, including with customers.
  • Employees and volunteers operate remotely, unless not possible.

I already have the ArtTix app. Do I need this one as well?

If you already have the ArtTix app, you will continue to be able to access your Utah Symphony | Utah Opera tickets through your ArtTix account on the ArtTix app.

The ArtTix app does not have USUO specific information, such as program notes, videos, and music streaming. For access to this content, you will need to download the USUO app.

TICKETS FAQ

I’m a USUO subscriber. How do I access my subscription tickets?

  1. Open the Utah Symphony | Utah Opera app
  2. Go to the ‘Log in to access your tickets’ field on the home screen.
  3. Log in to your USUO Account using your email and password. Forgot your password? Request it here.
  4. Select the ‘My Tickets’ button at the bottom of the home screen on the app.
  5. Select your performance.

You can access mobile tickets from the USUO app 24 hours before the performance begins. Call 801-533-6683 if you are having difficulty accessing your account.

When can I access my mobile tickets?

You can access mobile tickets from the USUO app 24 hours before the performance begins. You must be logged in to your USUO Account using your email and password to access your mobile tickets.

Forgot your password? Request it here. Call 801-533-6683 if you are having difficulty accessing your account.

What if I am having difficulty accessing my account?

Go to the ‘Log in to access your tickets’ field on the home screen. Use your USUO account using your email and password. If you forgot your login, tap ‘Forgot Login’ and enter your email. An email will be sent to your with instructions for retrieving your account information.

If you are expecting a ticket for a performance and do not see it in the app, it is possible that you have multiple accounts. Please contact Patron Services at (801) 533-NOTE (801-533-6683) for assistance with merging your accounts and recovering missing tickets.

Can I have both paper tickets and mobile tickets?

Viewing your ticket barcode on the USUO app will void the barcode on any previously printed paper tickets. You are strongly encouraged to use either paper tickets or the mobile app, but not both.

During the red, orange, and yellow phases of the coronavirus (Covid-19) recovery, no paper tickets will be available in advance of the performance. When arriving for your performance, if you need a paper ticket you can visit the ticket office and have one printed for you. Using mobile tickets is preferred.

I printed out paper tickets at home, can I use those instead?

Yes, but only if you do not view your mobile tickets on your phone afterwards. Viewing your mobile ticket on the USUO app will void the barcode on any previously printed paper tickets. You are strongly encouraged to use either paper tickets or the mobile app, but not both.

Can I still get paper tickets or do I need to use the mobile tickets?

During the red, yellow, and orange phases of the coronavirus (Covid-19) recovery, no tickets will be printed and mailed in advance of the performance. You have the option of using the USUO mobile app (preferred), downloading and printing your tickets at home, or visiting the ticket office before your performance to have tickets printed.

I have multiple tickets. Do I need multiple devices?

No. All tickets under your account can be viewed through a single device. If you would like to share your tickets with another device, you can email the mobile ticket starting 24 hours prior to the performance.

How do I share my mobile tickets with another device?

If you would like to share your tickets with another device, you can email the mobile ticket starting 24 hours prior to the performance. To do so, open the app and log in, tap the ‘My Tickets’ from the bottom menu on the home screen. Select the performance ticket that you would like to share and select the ‘Send to Friend’ button below the barcode of selected ticket.

How can I see all of my upcoming performances?

Open the app, and from the home page tap ‘Tickets’ from the bottom menu. All upcoming performances should be listed. Your ticket barcodes will become available 24 hours before your performance begins.

 

Will all my tickets be automatically available in the app?

All Utah Symphony | Utah Opera tickets purchased through your account will be available in the app. If you are expecting a ticket for a performance and do not see it in the app, it is possible that you have multiple accounts. Please contact Patron Services at (801) 533-NOTE (801-533-6683) for assistance with merging your accounts and recovering missing tickets.

You can see your upcoming shows by tapping the ‘Tickets’ tab on the bottom menu, but you won’t be able to view your tickets until 24 hours before the performance begins.

What if… I forget my phone at home? My battery dies? I’m not comfortable using the app?

The ticket office will be open prior to the performance to print tickets for patrons who need physical tickets. We do, however, strongly encourage all patrons to use the app or print their tickets at home. This helps us keep our staff and other concertgoers safe during this pandemic by reducing close physical contact at performances.

Can I buy and exchange tickets from the app?

You bet! To purchase tickets, open the app and log in, tap “Schedule” at the bottom menu on the home screen. All upcoming performances should be listed. Make your performance selection.

To request a ticket exchange, tap ‘More’ at the bottom menu on the home screen, then select ‘Exchange Request’.

PATRON EXPERIENCE FAQ

What is the ‘At the Venue’ experience and how do I access it?

‘At the Venue’ is a feature that provides exclusive content on the day of your performance such as program notes and special offers. To access ‘At the Venue’ experiences, log in to the USUO mobile app and select ‘At the Venue’ from the home screen.

How can I find program notes on the app?

To access program notes, log in to the USUO mobile app on the day of your performance, select ‘At the Venue’ from the home screen, and then choose ‘Program Notes’.


4X FLEX PASS


What is the difference between a “VALUE”, “STANDARD”, and “PREMIUM” 4X FlexPass?

Value 4X FlexPass = $84 for 4 passes ($21/each). Each “Value” 4X FlexPass may be redeemed for the best available seating in the YELLOW or RED price zone

Standard 4X FlexPass = $152 for 4 passes ($38/each). Each “Standard” 4X FlexPass may be redeemed for the best available seating in the PURPLE or BLUE price zone

Premium 4X FlexPass = $220 for 4 passes ($55/each). Each “Premium” 4X FlexPass may be redeemed for the best available seating in the ORANGE price zone. (GREEN seating is reserved for Maurice Abravanel and Peterson Society Members; $2500 annual contribution required. Please visit us online for information on becoming a donor.)

How does the 4X FlexPass work?

The 4X FlexPass may redeemed for most Masterworks, Entertainment, Films in Concert and Opera performances happening through the end of our regular 20-21 season (June 2021). Some restrictions may apply.

All seating will be reserved on a first come-first served basis. Seating is subject to availability.

Each 4X FlexPass includes FOUR individual passes. Each pass is redeemable for only ONE ticket to an eligible 20-21 Season performance.

The 4X FlexPass IS NOT a ticket, and will not guarantee seating. Each pass must be exchanged for a seated ticket reservation in order to be valid.

FlexPasses cannot be redeemed for Signature concerts.

Redeem your FlexPass for select 20-21 performances beginning AUGUST 1, 2020, when single tickets go on sale.

How do I redeem my FlexPass for a ticket?

Redeem your FlexPass ticket vouchers for most Masterworks, Entertainment, Films in Concert, or Opera Series performances during our 20-21 season beginning AUGUST 1, 2020, when single tickets go on sale.

Each FlexPass has a unique number. You will need this pass number to process your request.

Once a FlexPass has been redeemed for a ticket, it will be null and void. Tear up and discard redeemed passes immediately. Please make sure your FlexPass is not expired. Expired FlexPass numbers will not be approved.

ONLINE:

  • Please have your FlexPass number(s) in hand before beginning the online exchange process.
  • When you have selected your performance(s), visit us online and fill out the ticket exchange form.
  • Once you click “SUBMIT” your exchange request will be sent to the ticket office and processed manually by one of our ticket agents within 1-2 business days.
  • You will receive an email confirmation when the exchange is submitted and when it is processed.

VIA PHONE:

  • Call USUO Patron Services during regular business hours at 801-533-NOTE (6683) with any questions or to exchange your FlexPass over the phone.

When can I redeem my 20-21 season 4X FlexPass for a ticket?

FlexPasses may be redeemed for most Masterworks, Entertainment, Films in Concert, or Opera Series performances during our 20-21 season when single tickets go on sale. Some restrictions may apply.

All FlexPass exchange requests must be submitted 1-2 business days prior to the performance. Please call Patron Services at 801-533-NOTE (6683) on the day of the performance for assistance.

The 4X FlexPass will expire at the end of our 20-21 season: June 30, 2021.

What are the 4X FlexPass terms of service/conditions of sale?

The 4X FlexPass IS NOT a ticket, and will not guarantee seating. Each pass must be exchanged for a seated ticket reservation in order to be valid.

Each 4X FlexPass includes FOUR individual passes. Each pass is redeemable for only ONE ticket to an eligible 20-21 Season performance.

All seating will be reserved on a first come-first served basis. Seating is subject to availability.

FlexPasses cannot be redeemed for Signature concerts.

Each FlexPass has a unique number. Once a FlexPass has been redeemed for a ticket, it will be null and void. Tear up and discard redeemed passes immediately. Please make sure your FlexPass is not expired. Expired FlexPass numbers will not be approved.

The 4X FlexPass is not a subscription.

FlexPasses cannot be redeemed for cash. NO REFUNDS.

Lost, misplaced, or stolen FlexPasses can be voided and replaced by the original purchaser.


ALL-ACCESS STUDENT PASS


Who can participate?

A “student” is defined as K-12, Undergraduate, and Graduate students. Must be a full-time student to be eligible. You must provide a current and valid student ID to participate.

What performances are included?

Most Utah Symphony Masterworks, Entertainment, Films in Concert, Family, and Finishing Touches performances at Abravanel Hall or Utah Opera performances at Capitol Theatre. The Student All-Access Pass cannot be used for tickets to performances at other venues or select SIGNATURE performances

Can my Student All-Access Pass be used for every performance? Are there any exceptions?

Seating is not guaranteed. Performances that are sold out, or projected to sell out by the day of show, will not be available. SIGNATURE concerts are not eligible; however, tickets may become available on the day of show. You will receive an email prior to the performance letting you know whether or not your Student All-Access Pass may be used for a particular concert. Please call the Ticket Office for details.

How many cards can I purchase?

Each student may purchase one (1) of either an All-Access Student Pass (admit 1) for $69 or an All-Access Student Duet Pass (admits 2) for $109.

When can I reserve my seats?

Seating is determined the day of show, and tickets may be requested starting at 3:00 pm for evening performances; two hours prior to start time for matinee performances. Seating is subject to availability. Please have your account number ready when you call to reserve seats. If you want to sit with friends, we highly recommend you reserve your tickets together. Please have your season pass and a photo ID ready when you come to pick up tickets from will-call.

What if the performance sells out?

If the performance sells out, Student All-Access Pass tickets will not be available. We’re sorry! We’ll try to notify you in advance if that is likely to happen. As a student and season pass holder, you have the option to purchase tickets at the student discount rate (up to 50% off) for performances pacing to sell out. Please call the ticket office for details. Some restrictions may apply.

Where will I be sitting?

Seating is subject to availability. We will select the best available seat for you when your ticket is reserved. Please be prepared to let us know if you prefer Main Floor or Upper Level seating so we can assist everyone calling in as efficiently as possible!

Will I get a discount if I buy additional tickets?

Yes! Additional tickets may be purchased at the student rate (up to 50% off) for eligible performances, or the subscriber discount of up to 20%. If you’d like to sit with friends, please reserve your tickets together. You may be eligible for Under 30 discounts – please call the Ticket Office for details.

Can I share my student season pass?

No, the season pass is non-transferable.