Connect our community with great live music.
Join our team and help support unforgettable musical experiences for our community at a 501(c3) non-profit organization that values excellence, integrity, trust, and communication.
PATRON SERVICES ASSISTANT MANAGERDIRECTOR OF INDIVIDUAL GIVINGVICE PRESIDENT OF ARTISTIC PLANNINGDIRECTOR OF HUMAN RESOURCES AND ORGANIZATIONAL CULTURECostume DirectorTechnical DirectorDirector of CommunicationsSales Associate
About Utah Symphony | Utah Opera
Utah Symphony | Utah Opera (USUO) connects Utah communities through great live music, serving as the premier provider of the orchestral and operatic art forms in the Intermountain West. The Utah Symphony, which performs at Salt Lake City’s Abravanel Hall and is led by Music Director Thierry Fischer, is one of the most engaged orchestras in the nation. In addition to numerous regional and domestic tours, it has embarked on seven international tours and performed at Carnegie Hall in 2016 coinciding with the orchestra’s 75th anniversary celebrations. Since 1978, Utah Opera has provided Utah’s citizens with distinguished productions at the historic Janet Quinney Lawson Capitol Theatre that showcase emerging and established artists, celebrate traditional works, and champion the American operatic tradition. USUO reaches 450,000 residents annually in Utah and the Intermountain region through its performances and educational programs, which serve more than 155,000 students annually. USUO produces four full operas and more than 175 symphony performances in each season throughout Utah and an annual summer festival – the Deer Valley® Music Festival – in Park City, Utah.
Equal Employment Opportunity Statement
Utah Symphony | Utah Opera (USUO) is committed to connecting our community through the performance of great live music. In service of that goal and to create an incredible place to work, USUO prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, national origin, gender, gender identity, sexual orientation, age, religion, disability, genetics, protected veteran status or any other characteristic protected by federal, state, or local laws.
Title VI of the Civil Rights Act of 1964
Utah Symphony | Utah Opera is in compliance with Title VI of the Civil Rights Act of 1964 which maintains that no person in the United States shall, on the ground of race, color, or national origin, be denied the benefits of, or be subjected to discrimination under any program or activity receiving Federal financial assistance. If you have questions concerning USUO’s compliance with Title VI, please contact the office of the President & CEO.
National Alliance for Audition Support
Utah Symphony | Utah Opera is proud to be a partner in the National Alliance for Audition Support (NAAS), an unprecedented national initiative to increase diversity in American orchestras. The Alliance does so by offering Black and Latinx musicians a customized combination of mentoring, audition preparation, financial support, and audition previews. NAAS is a partnership between the Sphinx Organization, League of American Orchestras, New World Symphony, and over 100 orchestras across the nation and is funded by a generous grant from the Mellon Foundation and contributions from the member orchestras. Learn more at www.auditionalliance.org.
Full-time staff receive health coverage (USUO pays 100%), 401(k) contribution plan, and paid time-off and holidays.
Staff receive complimentary and discounted tickets to Utah Symphony and Utah Opera performances.
Work that Matters
Music touches lives for good and enriches our community. Be part of an organization that brings beauty and happiness to the lives of people all over the state.
The staff supports USUO’s mission to connect the community through great live music by doing everything from promotion and fundraising to artistic planning and operations. View and apply for open positions below.
PATRON SERVICES ASSISTANT MANAGER
Utah Symphony | Utah Opera (USUO) is seeking an energetic, experienced, self-motivated, team-playing professional to help in the operations of the Ticket Office in a way that emphasizes excellent customer service and fiscal responsibility.
This full-time position reports to the Patron Services Manager, and will work closely with USUO’s Marketing, Development, Finance, Front of House, and Patron Services departments. Office hours are Monday – Friday, 10:00am – 6:00pm, with availability to work performances on the weekends, as well as opening and closing the Box Office during weekdays, which may require early start or late end times. Our Patron Services Assistant Manager will earn a competitive hourly wage, benefits and complimentary tickets to USUO performances.
Essential responsibilities include:
- Respond to all customer service inquiries, requests, and feedback sent to the USUO ticket office via voicemail or email at [email protected] and [email protected]
- Manage performance duties during evenings and weekends, including concerts at off-site venues
- Manage inventory of complimentary tickets and vouchers, in accordance with USUO policies and procedures:
- Fulfill internal and external requests (ex: staff, orchestra, community outreach, non-profit auctions, fundraisers)
- Provide detailed reports of the distribution of complimentary tickets and vouchers to USUO performances
- Assist Patron Services team with the efficient operations of the USUO ticket office while maintaining high standards in customer service that reflect the USUO image and brand:
- Handle customer disputes and other customer care-related issues, as needed
- Process subscription packages, subscriber add-on tickets, and single ticket orders
- Participate in Patron Services and Marketing meetings to strategize patron engagement, upselling/cross-selling opportunities, and loyalty initiatives
- Supervise and direct activities of Ticket Agents in absence of Patron Services Manager
- Prepare the daily sales deposit, posting and balancing reports to the general ledger
- Assist with regularly scheduled Ticket Office staff meetings
- Assume additional responsibilities and perform special projects as needed or directed
- Excellent written and verbal communication, customer service, and organizational skills
- Experience working in a ticket office environment (2+ years preferred)
- Competency with Tessitura software (preferred)
- High level of initiative and creativity
- Ability to create a positive work environment and motivate employees
- Administrative experience and/or advanced working knowledge of Microsoft Office suite
TO APPLY: Please apply online. Application materials should include a resume and cover letter.
DIRECTOR OF INDIVIDUAL GIVING
The Director of Individual Giving is an integral member of the USUO Development team. He/she is primarily responsible for guiding and overseeing USUO’s Annual Fund efforts to achieve and grow a current goal of $1.4 Million working closely with the Individual Giving Manager, the Development Team, Board of Trustees, and Senior Management Leadership.
Reports to: VP of Development
Supervises: Individual Giving Manager
Essential Responsibilities Include:
• Steward giving relationships utilizing artistic, programmatic, education, community, and audience development initiatives and designing cultivation programs to generate and motivate enthusiasm to successfully renew and increase individual giving.
• Work closely with the full Development team overseeing all aspects of the Annual Fund, including design, content, timeline, segments, social media, telefunding, direct mail, and other grass roots efforts.
• Maintain and manage a portfolio of approximately 200 individual donors, including conducting regular in person/virtual meetings and other communications.
• Develop and manage a prospect pool using the database and research tools to identify and cultivate new leads, and design and implement strategies to attract new donors, support major gift efforts, and to build a robust donor pipeline.
• Oversee messaging for annual fund appeal efforts, including but not limited to appeal letters, emails, social media, and additional communications, and ensure coordination of fundraising messages throughout the organization.
• Track and report solicitation and fundraising progress.
• Analyze results of programs and efforts to make informed goals, plans and adjustments to best utilize resources and improve subsequent efforts.
• Maintain database records and e-files with all donor transactions and related development material.
• Serve as the liaison with Giving Societies including but not limited to Abravanel and Peterson Societies, and Young Professional groups.
• Write proposals and create supplementary materials as necessary.
• Oversee strategy for special initiatives such as Healthcare Night, Giving Days, and other donor events to achieve maximum success.
• Participate in networking opportunities to broaden USUO’s scope of engagement.
• Serve as a resource and support for Board of Trustees, USUO leadership, donor community and staff.
• Staff and represent USUO at concerts, programs and events, and serve as an ambassador for USUO.
• Other duties as assigned.
• An affinity for and commitment to the mission of USUO and the importance of the arts in society.
• Excellent verbal, written communication, and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to work independently and as a member of team.
• Personal commitment to Diversity, Equity, Access, & Inclusion in the field of Philanthropy.
• Experience with Tessitura a plus.
• Proficient in Microsoft Word, Excel, PowerPoint, Outlook, and Teams.
• Must be available to work and attend evening and weekend events and performances.
• Bachelor’s degree in Communications, Business, related field, or equivalency.
• Minimum three years fund-raising experience, including direct solicitation of contributions, volunteer leadership support, written and verbal presentations, or equivalent experience.
• Sit for long periods of time and stand occasionally.
• Ability to twist, bend, reach, and lift up to 20 pounds.
TO APPLY: Please apply online. Application materials should include a resume, cover letter, and references. Applications without a cover letter will not be considered.
VICE PRESIDENT OF ARTISTIC PLANNING
Responsible for managing the overall symphony artistic program, which includes planning the orchestra’s annual Masterworks concerts in conjunction with the Music Director and all other series during the winter season from September to May. Plan the Deer Valley Music Festival each summer and all other special orchestral performances, tours, and run-outs. Develop the rehearsal and concert schedule, engage all needed guest artists/conductors, and manage Artistic budget for organization. Liaise with Music Director, Administration, and Executive Office. Assume additional responsibilities and perform special projects as needed or directed.
Report to: Senior Vice President and Chief Operating Officer
Supervise: Associate Conductor, Symphony Chorus Director, Artist Logistics Coordinator, Executive Assistant to the Music Director and Symphony Chorus Manager, Music Library staff
Additional contacts include: Music Director, CEO, Opera Artistic Director, balance of Senior Management Team, Director of Orchestra Operations, Director of Orchestra Personnel, Director of Education and Community Engagement
- Work to create artistic and exciting programs that engage listeners, align with institutional goals, encourage the support of donors, invigorate our community, and set the USUO apart from other institutions.
- Develop, coordinate, and communicate programming for all Symphony concerts.
- Keep abreast of existing and emerging artistic talent and repertoire; make recommendations for performances.
- Manage and direct all artistic budgets and timelines for implementation and execution. Work with Sr. VP & COO to create annual budget projections.
- Work with COO and Director of Operations, Orchestra Personnel Manager, and Education Manager to create annual orchestra season calendar.
- Manage, produce, and execute all guest artist contracts. Work with Director of Operations to review and process Pops riders, special productions, and symphony staged events and other artistic elements.
- Work with COO and Director of Operations to ensure that all contractual logistics are met for all guest artists, Music Director, and all other conductors.
- Gain a working knowledge of the orchestra’s contractual bargaining agreement with the American Federation of Musicians.
- Manage implementation of artistic plans by coordinating with the orchestra library, orchestra personnel office, program annotators/publishers, local radio broadcast producers.
- Manage pre-concert lecture series and engage speakers as necessary.
- Coordinate with the Opera Artistic Director on vocal works, i.e., opera and oratorio concerts.
- Plan and coordinate extensive run-out series with local presenters, i.e., Onstage Ogden, The Noorda at UVU, etc.
- Serve as staff liaison to the musicians’ Artistic Advisory Committee.
- Coordinate with VP of Marketing and Public Relations on marketing, concert titles, and performance budget goals for the symphony artistic program.
- Lead discussions and relay artistic vision for all staff in absence of Music Director. Educate staff, including marketing, ticket office, front office staff, and other administration in artistic/historical insights, pronunciations of Artist’s names and repertoire, and other significant information to carry out and support Symphony Artistic Vision.
- Serve as liaison between the Symphony Music Director, other constituents in the organization, and members of the community at large.
- Participate in the design and development of education initiatives and outreach activities with the education department, opera artistic administration, and operations.
- Work with the COO and Director of Operations in the planning and execution of all regional, national, and international touring and recording projects. Prepare and monitor all contracts, budgets, and payments for such projects.
- Participate with rehearsal and concert duty rotation with operations department and attend rehearsals, and performances as required.
Knowledge, Skills and Experience Required
- Bachelor’s degree in Music, Music Performance, or other related degree
- Deep knowledge of orchestral repertoire and the field of guest conductors and artists across genres and styles. Conceptual vision for building seasons and the interaction of repertoire to create cohesive programs.
- Minimum of six years’ experience in related positions.
- Excellent customer service, interpersonal and management skills.
- Effectively balance collaboration with being a self-starter.
- Detail-oriented, organized, able to problem solve and make critical decisions.
- Computer proficient with word processing, spreadsheets, and presentations. We currently use Microsoft Office products. Experience with field-specific databases OPAS and Tessitura a plus.
- Excellent editing and proofreading skills.
- Professional work ethic and the ability to collaborate effectively.
- Sit for long periods of time and stand occasionally
- Ability to twist, bend, reach, and lift up to 20 pounds
TO APPLY: Please apply online. Application materials should include a letter of interest, resume, and references.
DIRECTOR OF HUMAN RESOURCES AND ORGANIZATIONAL CULTURE
The Director of Human Resources and Institutional Culture will develop and execute the HR policies and activities of the organization, ensuring legal compliance and implementation of the organization’s mission and talent strategy. The Director will work with the President & CEO alongside other members of the senior staff team to build and maintain a positive company culture and be a primary guide in our equity, diversity, and inclusion efforts.
Essential Responsibilities Include:
- Administers or oversees the administration of human resource programs including, but not limited to, compensation, benefits, and FMLA leave; disciplinary matters; disputes and investigations; performance, productivity, recognition, and morale; occupational health and safety; and training and development.
- Oversees the daily workflow of the Human Resources area.
- Collaborates with senior leadership to understand the organization’s goals and strategy related to staffing, recruiting, and retention.
- Identifies staffing and recruiting needs; develops and executes best practices for hiring and talent management, manages recruitment processes and onboarding, maintains job descriptions, and works with supervisors and department heads to maintain expectations and support the culture across the organization.
- Develops and implements policies, processes, initiatives, trainings and surveys to support the organization’s human resource compliance and strategy needs.
- Actively works to further the equity, diversity, and inclusion goals of the organization by regularly communicating across the institution, identifying needs and solutions for cross-institutional efforts, being present with colleagues doing this work across the community, and identifying when the organization is not achieving our service goals with our full community.
- Monitors and ensures the organization’s compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews and modifies policies and practices to maintain compliance.
- Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law; applies this knowledge to communicate changes in policy, practice, and resources to senior staff.
- Maintains an understanding of the collective bargaining agreements with the American Federation of Musicians and International Alliance of Theatrical Stage Employees.
- Develops and implements departmental budget.
- Recommends and facilitates professional development, training, and certification activities.
- Performs other duties as required.
- Excellent verbal and written communication skills.
- Excellent interpersonal and negotiation skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Strong supervisory and leadership skills.
- Ability to adapt to the needs of the organization and employees.
- Ability to prioritize tasks and to delegate them when appropriate.
- Thorough knowledge of employment-related laws and regulations.
- Proficient with Microsoft Office Suite or related software.
- Proficiency with or the ability to quickly learn HRIS and talent management systems.
- Bachelor’s degree in Human Resources, Business Administration, or related field required; Master’s degree preferred.
- At least five years of proven human resource management experience required.
- SHRM-CP or SHRM-SCP highly preferred.
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift 20 pounds at times.
TO APPLY: Please apply online. Application materials should include cover letter, résumé, and references. Applications without a cover letter will not be considered.
Utah Opera seeks a detail-oriented individual with strong organizational and interpersonal skills to manage the Costume Department and oversee all related aspects of costuming and wig & makeup for all productions. Supervisory duties include oversight of a full time staff of 5 and part-time over-hires, working with guest designers, contracted builds and a robust rental department. Candidate should be self-motivated and willing to look for ways to improve and create a team environment. Strong organizational skills are required for budgeting and long term planning. This job requires strong leadership qualities, the ability to work under pressure, with a positive and dedicated problem-solving attitude, while being adaptable to new situations and changing priorities. Some evening and weekend work is required.
Work with Director of Production, Artistic Team and Guest Designers to ensure execution of all productions; support Education Department for costume needs.
Manage day to day operations of shop, including but not limited to hiring, scheduling and supervising staff for costume shop, rental department and wig & makeup designers; manage supplies and organization.
Planning and maintaining budgets; manage payroll; promote and over-see rental contracts and over-sight of execution thereof.
BA (MFA preferred) in Theatre Arts or equivalent professional experience in a theatrical environment.
A working knowledge of the following Software programs is required: MS Office products and Excel. This is a full-time, salaried, exempt position with competitive pay and excellent benefits.
Please apply online. Application materials should include cover letter and resume with references.
Utah Opera seeks a detail-oriented individual with strong organizational and interpersonal skills to help coordinate and supervise all technical aspects of Opera productions, rental and construction projects, as well as occasional Symphony related productions and concerts. Candidate should be self-motivated and willing to look for ways to improve the work environment. This job requires adherence to high standards, a strong sense of responsibility, enthusiasm, and ability to work nights and weekends. Candidate should possess the ability to operate well under pressure, with a positive and dedicated problem-solving attitude, while being adaptable to new situations and changing priorities.
Responsibilities include, but are not limited to: working with Senior Technical Director; preparing and supervising the load-in/load-out of all productions; manage rehearsals and run of show in the Capitol Theatre; assist in construction drafting for projects to be built in the shop; and preparing ground plans, sections and other technical drawings for productions. A working knowledge of the following Software programs is required: AutoCAD, Excel, Word, Outlook. BA (MFA preferred) in technical theatre or equivalent work experience in related field is required. This is a full-time, salaried, exempt position with competitive pay and excellent benefits. Send resume and cover letters to [email protected]
Please apply online. Application materials should include a resume and cover letter.
DIRECTOR OF COMMUNICATIONS
As Director of Communications, you will combine your expertise in communication and storytelling with your passion for orchestral music, opera, and music education to showcase USUO’s programs and build enthusiastic audiences for its art forms. In the coming seasons, you will lead publicity for the conclusion of Utah Symphony’s current Music Director’s tenure and introduce a new Music Director to the community. For Utah Opera, you will introduce new productions and operas to the community as the company continues to expand the repertoire. You will help us invite the full community to experience the music we create, keep our programs and events at the forefront of local news awareness, and raise the profile of USUO locally, nationally, and internationally.
ESSENTIAL RESPONSIBILITIES INCLUDE:
- Develop long- and short-term strategic communications plans to direct the public narrative of USUO and help shape its reputation and brand.
- Serve as the primary spokesperson for the company. Be an informed community advocate for orchestral music, opera, and music education.
- Generate earned media by developing and implementing publicity plans, writing and distributing press releases, hosting press events, and pitching story ideas to reporters.
- Develop and maintain relationships with local and national media contacts.
- Supervise press ticketing, photographers, videographers, and all media access at rehearsals, performances and other events.
- Promote, develop, solicit, screen and facilitate media requests for interviews.
- Draft letters and speeches for the CEO, board chair, or artist leadership, as needed.
- Develop and maintain message points and USUO’s press kit, including photography, fact sheets, b-roll and FAQs.
- Provide media training and coaching for staff and musicians.
- Provide weekly and monthly reports of publicity plans and outcomes.
- Set USUO’s social media and content strategy in collaboration with members of the marketing department.
- Collaborate to extend publicity efforts through USUO’s communication channels, such as email, social media and the website.
- Write articles for USUO’s website and program as an internal reporter for the company.
- Proof and/or edit all communication materials, including marketing materials.
- Be available for typical workday assignments and present at rehearsals and evening/weekend performances.
KNOWLEDGE, SKILLS & EXPERIENCE REQUIRED:
- Minimum five years of practical experience working in public relations.
- Bachelor degree in English, Communications, Public Relations, Journalism, or equivalent experience preferred.
- Understanding of media relations and social media marketing strategy.
- Superior writing, proofreading, and public speaking skills. Ability to write in a journalistic style that is customary for press releases and publications.
- Outstanding organizational skills with an attention to detail, strong project management experience, and superior interpersonal and management skills.
- Working knowledge of social media platforms and reporting tools.
- Ability to coordinate across departments and communication channels to create a coherent message.
- Proficient in Microsoft Word, Excel, PowerPoint, Outlook, and Teams.
- Must be available regularly to work and attend evening and weekend events and performances.
- Knowledge of and excitement for orchestral music and opera.
Please apply online. Application materials should include a resume, cover letter, and references. Applications without a cover letter will not be considered.
We are looking for friendly and energetic individuals with a genuine passion for music and the arts to maximize ticket revenue through the sale of USUO season subscription packages, and assist in our annual fundraising efforts.
This is a part time position that offers a great deal of flexibility to create your own schedule. Our sales office is located in Bountiful, and our office hours are Monday-Friday from 10:00am-6:00pm; we are closed on Saturday and Sunday. A minimum of 20 hours (maximum 29 hours) is required each week.
Sales Associates are paid an hourly wage and earn weekly bonuses for meeting various individual and team sales goals. The Sales Associate position offers a rewarding and unique opportunity to learn and expand your musical knowledge in a fun and friendly environment. Complimentary tickets to Utah Symphony & Opera performances are another great benefit!
Essential Responsibilities Include:
- Outbound calls selling Utah Symphony | Utah Opera season subscription packages
- Solicit donations from current and past patrons during our year-end Annual Fundraising Campaign
- Cultivate relationships with patrons in order to create repeat business and referrals
- Meet pre-determined goals for ticket sales, promotions, and contributions
- Identify the patron’s needs, present accurate product information and close the sale over the phone
- Keep detailed tracking records of revenue, contacts, calls per hour, and other sales metrics
- Maintain follow-up with patrons as needed
- Other duties as assigned by the Sales Manager
- Prior sales experience preferred
- Superior customer service and aptitude towards developing relationships over the phone
- Commitment to setting and achieving goals
- Excellent oral and written communication skills
- Outstanding organizational, problem-solving and multi-tasking abilities
- Qualified at working independently AND as part of a team
- High level of professionalism and grace under pressure
- Courteous attitude and strong listening skills
- Enthusiastic and positive personality; high energy level
Please apply online. Application materials should include a resume and references.