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Accessibility

Utah Symphony | Utah Opera is committed to making all of our programs accessible to people with disabilities. It is our goal to integrate accessibility in all we do, including our programming, outreach, and overall audience experience.

For information regarding accessibility features and recommendations for your visit at Utah Symphony | Utah Opera performances, please see below or contact our Access Services Administrator, Melissa Robison at mrobison@usuo.org or 801-869-9067.

 

ABRAVANEL HALLCAPITOL THEATREDEER VALLEY® MUSIC FESTIVAL


ABRAVANEL HALL

 

ACCESS TO MUSIC CONCERT

  • House Lights remain on
  • Doors remain open (no late seating)
  • Patrons are not asked to remain quiet or leave auditorium for noises
  • Supertitles (we don’t currently do this, but easily could and will)
  • Lobby monitors and sound are on for those who may be more comfortable out in lobby
  • Free concert

BLIND OR LOW VISION

Seat requests to sit near the stage are available upon request.

Digital programs and information are available online and compatible for screen readers.

Visually Impaired Night at the Opera

  • Wednesday night dress rehearsal of May opera
  • Braille Script(s) available
  • Large-print synopsis available (at all operas)
  • Pre-concert insight into the opera’s story and production presented by our Artistic Director and Director of Community Outreach & Education
    • Included in this is an interactive tactile demonstration of costume fabrics, wigs, and props
  • Audio Descriptive Services available– we always ask if they’ll need this while registering for this opportunity just so we ensure enough headsets.
  • Free

BRAILLE

Braille programs are available by advance request only. To request a Braille program, contact us at least one week in advance of the concert date.

Digital programs and information are available online and compatible for screen readers.

DEAF AND HARD OF HEARING

Assisted hearing devices are available by request at coat check. FM radio system (30 units)

All of our films are closed captioned.

Any choral aspects of our music will have supertitles or text in the playbill.

Our operas will also have supertitles available for all patrons above the stage.

To request additional ASL (American Sign Language) interpreters or reserve an assistive listening device, please contact mrobison@usuo.org no later than 7 days prior to your ticketed event date.

ELEVATORS & ESCALATORS

The elevator located in the south west corner of Abravanel Hall’s lobby brings patrons to all levels of Symphony Hall.

Escalators are available from the Ticket Office to the Plaza level on the west end of Abravanel Hall.

ENTRANCES

Automatic Door: Accessible main entrance at the plaza level, drop off area down the alley, and ticket office north entrance.

NEURODIVERSE INFORMATION

Upon entering Abravanel Hall you will hear lobby music (possibly live piano or string instruments) at a medium, level with sporadic announcements from the overhead speaker starting with a bell indicating that seating has begun and that the concert will begin soon. The lobby will be full of quite a few people so if you need space or quiet, it may be good to wait until just before the concert starts to come into the hall or enter when the lobby opens.

Special performances are available during our Access to Music concerts.

Weighted lap pads are available upon request at coat check.

Earplugs are available upon request at coat check.

PARKING

Accessible parking is available during non-event hours along the south side of South Temple on the north side of Abravanel Hall. There are (4) permanent accessible spaces at the Trading Post for Trading Post visitors.

Drop off/Loading Zone – Located ¾ down the alley on the west side of the Hall (entrance to alley off of South Temple).  Curb is cut to accommodate wheelchair access and painted blue & white.

NOTE: this door will open ½ hour prior to an event, and close ½ hour after the event has started.  No patron parking available in alley, drop off only!

PHONE

Phone: Accessible phone with a TTY machine in the front arcade of the theatre.

PURCHASING TICKETS

If you need assistance purchasing tickets, please call 801-533-6683 or email us at info@usuo.org.

RESTROOMS, MERCHANDISE AND CONCESSIONS

Accessible restrooms are located near the ticket office. Two accessible unisex /family restrooms located on the lobby level.

Merchandise and concessions are located on the main floor and have wheelchair accessible counters. If you need additional service seeing the products, the staff and volunteers will be happy to assist.

Drinking Fountains in the lobby are at an accessible height.

SERVICE ANIMALS

Service animals are permitted in the hall. Emotional support animals, comfort animals and therapy dogs are not permitted. Each service animal must remain with its owner and be restrained. If a service animal interferes with other guests, corrective action may include re-arranging seating or removal of the service animal from the hall.

WHEELCHAIR, LIMITED MOBILITY & BARIATRIC SEATING

Patrons requiring accessible seating accommodations must request them at their point of purchase. Patrons may purchase (1) accessible seat and up to (3) companion seats adjacent to their accessible seat pending availability for a total of (4) tickets. If you would like additional friends or family to sit near you, let us know and we will do our absolute best based on availability! Abravanel Hall wheelchair seating is available on the sides of the Orchestra level and on the ends of the First Tier Center section.

Seats that have removable arm rests and bariatric seats are also available upon request.


CAPITOL THEATRE

 

ACCESS TO MUSIC CONCERT

  • House Lights remain on
  • Doors remain open (no late seating)
  • Patrons are not asked to remain quiet or leave auditorium for noises
  • Supertitles (we don’t currently do this, but easily could and will)
  • Lobby monitors and sound are on for those who may be more comfortable out in lobby
  • Free concert

BLIND OR LOW VISION

Seat requests to sit near the stage are available upon request.

Digital programs and information are available online and compatible for screen readers.

Visually Impaired Night at the Opera

  • Wednesday night dress rehearsal of May opera
  • Braille Script(s) available
  • Large-print synopsis available (at all operas)
  • Pre-concert insight into the opera’s story and production presented by our Artistic Director and Director of Community Outreach & Education
    • Included in this is an interactive tactile demonstration of costume fabrics, wigs, and props
  • Audio Descriptive Services available– we always ask if they’ll need this while registering for this opportunity just so we ensure enough headsets.
  • Free

BRAILLE

Braille programs are available by advance request only. To request a Braille program, contact us at least one week in advance of the concert date.

DEAF AND HARD OF HEARING

Assisted hearing devices are available by request at coat check.

All of our films are closed captioned.

Any choral aspects of our music will have supertitles or text in the playbill.

Our operas will also have supertitles available for all patrons above the stage.

To request additional ASL (American Sign Language) interpreters or reserve an assistive listening device, please contact mrobison@usuo.org no later than 7 days prior to your ticketed event date.

ELEVATORS & ESCALATORS

The elevator located in the south west corner of Abravanel Hall’s lobby brings patrons to all levels of Symphony Hall.

Escalators are available from the Ticket Office to the Plaza level on the west end of Abravanel Hall.

ENTRANCES

Automatic Door: Accessible main entrance at the plaza level, drop off area down the alley, and ticket office north entrance.

NEURODIVERSE INFORMATION

Upon entering Capitol Theatre, you will hear lobby music at a medium, level with sporadic announcements from the overhead speaker starting with a bell indicating that seating has begun and that the concert will begin soon. The lobby will be full of quite a few people so if you need space or quiet, it may be good to wait until just before the concert starts to come into the Theatre or enter when the lobby opens.

Special performances are available during our Access to Music concerts.

Weighted lap pads are available upon request at coat check.

Earplugs are available upon request at coat check.

PARKING

There is one on-street accessible parking space east of the theatre on 200 South. There are additional parking lots located near the theatre as well as metered parking.

Drop off/Loading Zone – Located directly in front of the main entrance to Capitol Theatre.

PURCHASING TICKETS

If you need assistance purchasing tickets, please call 801-533-6683 or email us at info@usuo.org.

RESTROOMS, MERCHANDISE AND CONCESSIONS

Accessible restrooms are located on the main floor.

Merchandise and concessions are located on the main floor and have wheelchair accessible counters. If you need additional service seeing the products, the staff and volunteers will be happy to assist.

SERVICE ANIMALS

Service animals are permitted in the hall. Emotional support animals, comfort animals and therapy dogs are not permitted. Each service animal must remain with its owner and be restrained. If a service animal interferes with other guests, corrective action may include re-arranging seating or removal of the service animal from the hall.

WHEELCHAIR, LIMITED MOBILITY & BARIATRIC SEATING

Patrons requiring accessible seating accommodations must request them at their point of purchase. Patrons may purchase (1) accessible seat and up to (3) companion seats adjacent to their accessible seat pending availability for a total of (4) tickets. If you would like additional friends or family to sit near you, let us know and we will do our absolute best based on availability! At the Capitol Theatre, wheelchair seating is available in the back and the sides of the Orchestra level.

Seats that have removable arm rests and bariatric seats are also available upon request.


DEER VALLEY® MUSIC FESTIVAL

 

BLIND OR LOW VISION

Our ADA section is reserved for patrons who have low-vision, are blind, deaf or hard of hearing. Tickets for this section must be selected at the point of purchase.

Our venue has an I-MAG screen on the south side of the stage. Magnified live video and important messages are displayed during the event on a 20’ x 12’ Daktronics 10MM LED screen and can be viewed from any seat in the amphitheater. Occasionally artists choose not to use the I-MAG during their performance. 

BRAILLE

Braille programs are available by advance request only. To request a Braille program, contact us at least one week in advance of the concert date.

Digital programs and information are available online and compatible for screen readers.

DEAF AND HARD OF HEARING

All of our films are closed captioned.

Any choral aspects of our music will have supertitles or text in the playbill.

To request additional ASL (American Sign Language) interpreters or reserve an assistive listening device, please contact mrobison@usuo.org no later than 7 days prior to your ticketed event date.

Digital programs and information are available online and compatible for screen readers.

ELEVATORS

There is an elevator in the Snow Park Lodge that can carry people from the basement to the main floor and VIP dinner.

ENTRANCE LINES

Patrons with disabilities that make it difficult to stand in the entrance lines can sit in the tables and chairs on the patio while a member of their party stands in line. When their party gets to the entrance they may join then in line. This is not for late members of the party but for disabilities only.

NEURODIVERSE INFORMATION

Upon entering Snow Park Outdoor Amphitheatre, you will hear music at a medium. Once the concert begins, there will be short announcements and then the conductor and guest artists may introduce music between pieces.  The concert and plaza will be full of quite a few people so if you need space or quiet, it may be good to wait until just before the concert starts to come into the hall or enter when the gate opens.

Special performances are available during our Access to Music concerts.

Earplugs are available upon request at coat check.

The lodge is quite quiet once the concert begins if you need to step inside to get away from stimulants it is a wonderful place to hear a muted version of the performance.

Feel free to sit along the edges of the patrons or the top of the hill to give yourself more space.

See ENTRANCE LINES for options to NOT stand in the long lines with surrounded by many people.

PARKING

There are limited accessible parking places to the southeast of the Snow Park Lodge. Additional parking in the first parking lot for those utilizing the drop off/loading zone.

Drop off/Loading Zone is located directly in front of the ticket office on the north side of the roundabout on Deer Valley Drive next to the Snow Park Lodge.

PURCHASING TICKETS

If you need assistance purchasing tickets, please call 801-533-6683 or email us at info@usuo.org.

RESTROOMS, MERCHANDISE AND CONCESSIONS

Accessible restrooms are located on every floor of the Snow Park Lodge and in the portable restrooms on the west side of the hill.  An accessible unisex /family restroom is also located on the west side of the hill.

Merchandise and concessions are located near the stage and have wheelchair accessible counters. If you need additional service seeing the products, the staff and volunteers will be happy to assist.

SERVICE ANIMALS

Service animals are permitted in the hall. Emotional support animals, comfort animals and therapy dogs are not permitted. Each service animal must remain with its owner and be restrained. If a service animal interferes with other guests, corrective action may include re-arranging seating or removal of the service animal from the hill.

WHEELCHAIR, LIMITED MOBILITY & WIDER SEATING

Patrons requiring accessible seating accommodations must request them at their point of purchase. Patrons may purchase (1) accessible seat and up to (3) companion seats adjacent to their accessible seat pending availability for a total of (4) tickets. If you would like additional friends or family to sit near you, let us know and we will do our absolute best based on availability!

Seats that have removable arm rests and are wider are not available, but you may bring a chair for you to sit in. If it sits higher than 9” off the ground it must sit in the ADA section of the hill. For sight line purposes, there is no exceptions to this rule.