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Request to Return or Exchange Tickets

 


HOW-TO GUIDE: RETURN REQUEST

1.) Return requests can be submitted by logging into your account on usuo.org.

2.) Log in to your USUO Account using your email & password.

3.) Once logged in, select ‘Upcoming Events’ from your account menu.

4.) Select the ‘Request a Return’ button below the selected performance.

5.) Choose return request option and select ‘Submit Return Request’

6.) Upon completion, you will receive the following notification:

Please note that the return request button will still display on the upcoming events page for this item. You do not need to submit the request again. Once your request is processed, the item will no longer appear on the upcoming events page.

 


RETURN TICKETS FOR TAX-DEDUCTIBLE CONTRIBUTION

48 hour notice is required for all online ticket returns. If you have missed this window, please contact Patron Services at 801-533-NOTE (6683) for assistance.

Ticket Return Process: Please have your tickets in hand before beginning the online ticket return process. Once you click ‘Submit Return Request’ your return request will be submitted to the ticket office and processed manually by one of our ticket agents within 48 hours (during regular business hours). You will receive an email confirmation when the return is submitted and a second email confirmation when it is processed. Please check your promotions or spam folders if you cannot locate the confirmation email in your inbox.

Unique Ticket Number: All tickets have a unique number and barcode. Once a ticket has been returned, it can no longer be used to attend a performance. Tear up and discard returned tickets immediately to avoid accidental use.

Other Restrictions: Tickets for past performances are not eligible for return.

Questions & Assistance: Please call Patron Services at 801-533-NOTE (6683) with any questions or to return your tickets over the phone.

RETURN TICKETS OR A CONTRIBUTION

 


EXCHANGE TICKETS FOR ANOTHER PERFORMANCE

48 hour notice is required for all online ticket exchanges. If you have missed this window, please contact Patron Services at 801-533-NOTE (6683) for assistance.

Comp tickets are not eligible for exchange.

Exchange Process: Please have your tickets in hand before beginning the online ticket exchange process. Once you click ‘Submit Return Request’ your exchange request will be submitted to the ticket office and processed manually by one of our ticket agents within 48 hours (during regular business hours). You will receive an email confirmation when the exchange is submitted and a second email confirmation when it is processed. Please check your promotions or spam folders if you cannot locate the confirmation email in your inbox.

Unique Ticket Number: All tickets have a unique number and barcode. Once a ticket has been returned, it can no longer be used to attend a performance. Tear up and discard returned tickets immediately to avoid accidental use.

Single Ticket Buyers: There is a $5 per ticket exchange fee. This fee is waived for season subscribers. The exchange fee will be charged to the credit card used for the original ticket purchase.

Other Restrictions: Tickets for past performances, complimentary tickets, and group tickets are not eligible for exchange, but complimentary tickets can be released for resale with this form. Tickets must be exchanged within the same season (meaning tickets for the regular season (September – May) must be exchanged within the regular season, and tickets for the summer season (July – August) must be exchanged within the summer season).

Positive Balance: Subscriber exchanges are processed dollar for dollar. Season subscribers with a positive balance remaining on their ticket exchange will have that balance placed on their USUO account to be used towards future ticket exchanges or purchases. Funds are not carried on account for single ticket holders. Single tickets are exchanged ticket for ticket (1:1), rather than dollar for dollar, but a positive balance may be used toward the ticket exchange fee. Unused balances will be converted to a tax-deductible contribution at the end of the season.

Balance Due: Balances up to $15 will be automatically charged to the credit card used in the original transaction. If the balance due is greater than $15, or we have any questions about your exchange request, we will contact you using the information provided above. Season subscribers: If you have money on account, we will automatically use those funds to pay towards the balance due for this exchange request.

Once you hit submit, original tickets are invalid and may not be recovered. You should receive confirmation when the return is submitted and a second email confirmation when it is processed.

Questions & Assistance: Please call Patron Services at 801-533-NOTE (6683) with any questions or to exchange your tickets over the phone.

EXCHANGE TICKETS


RETURN TICKETS FOR ON ACCOUNT CREDIT

 

48 hour notice is required for all online ticket returns. If you have missed this window, please contact Patron Services at 801-533-NOTE (6683) for assistance.

ONLY valid for Current Subscribers and expires at the end of the current season, typically in June for the main season and in August for Deer Valley Music Festival.

Ticket Return Process: Please have your tickets in hand before beginning the online ticket return process. Once you click ‘Submit Return Request’ your return request will be submitted to the ticket office and processed manually by one of our ticket agents within 48 hours (during regular business hours). You will receive an email confirmation when the return is submitted and a second email confirmation when it is processed. Please check your promotions or spam folders if you cannot locate the confirmation email in your inbox.

Unique Ticket Number: All tickets have a unique number and barcode. Once a ticket has been returned, it can no longer be used to attend a performance. Tear up and discard returned tickets immediately to avoid accidental use.

Other Restrictions: Tickets for past performances are not eligible for return.

Using On Account Credit: On Account Credit may be used to pay outstanding balances, including ticket purchases, subscription renewals or donations. On Account Credit can be processed online, over the phone, or in person. Please contact Patron Services for questions concerning the use of on-account credit.

Questions & Assistance: Please call Patron Services at 801-533-NOTE (6683) with any questions or to return your tickets over the phone.

RETURN TICKETS FOR ON ACCOUNT CREDIT