health & safety INFORMATION
PROOF OF COVID-19 VACCINATION OR NEGATIVE COVID-19 TEST REQUIRED STARTING SEPTEMBER 16.
The safety of audience members, musicians, and staff remains a top priority of Utah Symphony | Utah Opera (USUO).
We have updated our health and safety protocols for indoor performances at Abravanel Hall and Janet Quinney Lawson Capitol Theatre as of September 3, 2021.
These policies will enable us to continue to share live music experiences with you, our valued audience members, and fulfill our mission—in turn, contributing toward artistic vibrancy and economic activity in our community.
Guidelines for Performance Entry:
- Beginning Thursday, September 16, all audience members ages 12 and older attending Utah Symphony or Utah Opera performances at Abravanel Hall and Janet Q. Lawson Capitol Theatre must show either proof of full vaccination against Covid-19 or a negative Covid-19 test taken within 72 hours prior to entry.
Face coverings will also be REQUIRED for those who are not vaccinated until further notice. Face coverings will be STRONGLY ENCOURAGED for those who have been vaccinated.
- Children younger than 12 will be required to wear a mask covering the mouth and nose at performances until further notice. Negative Covid-19 tests for children younger than 12 will not be required at this time.
- Masks will be available at the door, as needed.
- A valid photo ID must be presented along with proof of vaccination or negative Covid-19 test at the door.
- Accepted forms of vaccine documentation include:
- electronic vaccination record (for example, via the Docket mobile app)
- physical vaccination card
- photo of a vaccination card
- “Full vaccination” means the final dose of the vaccine must have been administered at least 14 days prior to entry to the performance.
- If presenting a negative Covid-19 test as an alternative to vaccination, the test must be dated within 72 hours of entry. Home tests will not be accepted.
Frequently Asked Questions (FAQ)
Who does this policy apply to?
This policy applies to all patrons at Utah Symphony and Utah Opera performances at Abravanel Hall and Janet Q. Lawson Capitol Theatre who are eligible for a Covid-19 vaccination. This currently includes everyone in the community who is 12 or older.
What about attendees under the age of 12?
Why is USUO putting this policy into place?
The safety of audience members, musicians, and staff remains the top priority of Utah Symphony | Utah Opera (USUO). These policies will enable us to continue to share live music experiences and fulfill our mission—in turn, contributing toward artistic vibrancy and economic activity in our community.
How long will this policy be in place?
This policy will be in place until further notice. Please plan accordingly.
Where can I get a Covid-19 vaccine or test?
To find free vaccination locations, visit Vaccines.gov
For local testing sites, visit coronavirus.utah.gov/testing-locations/
Can ticket holders receive a refund?
Yes. If you are unable to provide the requested documentation, or if you do not have the ability to provide a test result taken within the 72-hour window, you may request a refund.
- Refunds and free exchanges will be available until Saturday, October 30, 2021 as a courtesy to allow for time to complete the vaccination process. After this date, our regular exchange and refund policies will apply:
- Exchanges are free for season ticket holders.
- Non-season subscribers will be required to pay $5/ticket exchange fee (requests to exchange prior to the end of October will have the fee waived as a courtesy).
Refunds and free exchanges will continue to be available for patrons experiencing Covid-19 symptoms or who test positive for Covid-19.
What is required for proof of vaccination?
Accepted forms of documentation include an electronic record (for example, via the Docket or CLEAR mobile apps), a physical vaccination card, or a photo of a vaccination card. Patrons will also need to show a photo ID, such as a driver’s license or school ID.
What is required for proof of testing?
Ticket holders can bring a dated negative Covid-19 test result taken no longer than 72 hours before entering the venue along with their photo ID. The test must be administered from an official testing center and must be a molecular, PR or antigen test. Home test results will not be accepted. Rapid tests are ok if they are done through an official testing center.
What is considered fully vaccinated?
The final dose of the vaccine must have been administered at least 14 days prior to entry to the performance.
What happens if a patron forgets their proof of vaccination or test?
Patrons who are ages 12 and older will not be admitted without proof of vaccination or negative test result after September 16. Through October 30, 2021 refunds and free exchanges will be available as a courtesy to allow guests ample time to get vaccinated. After this date, our standard refund and exchange policies will apply.
Will patrons be required to wear face coverings after September 16?
Unvaccinated patrons, including all those younger than 12 who are ineligible for vaccination, will be required to wear a mask covering the mouth and nose at performances until further notice. MASKS CONTINUE TO BE STRONGLY ENCOURAGED FOR ALL GUESTS. Masks will be available at the door, as needed.
Does this policy apply to outdoor performances or performances at venues other than Abravanel Hall and Janet Q. Lawson Capitol Theatre?
These policies currently only apply at Utah Symphony and Utah Opera performances at Abravanel Hall and Janet Q. Lawson Capitol Theatre. USUO is communicating with its venue partners regarding safety protocols in their venues and will notify ticketholders of any updates. Please visit usuo.org for the latest information.
Why doesn’t this policy go into effect until September 16?
This gives patrons who need to be tested ample time to schedule and receive a Covid-19 test. Until then, face masks will be required for all patrons.
What if a patron has a medical condition or religious belief that exempts them from vaccination?
Patrons who are eligible to receive the vaccine but unable to be vaccinated for any reason should bring a dated negative Covid-19 test result taken no longer than 72 hours before entering the venue along with their photo ID. They will be required to wear a face covering during the performance.
Is this a Salt Lake County Arts & Culture policy?
No. This policy is being implemented by Utah Symphony | Utah Opera, not Salt Lake County. Events not presented by USUO at Abravanel Hall and Janet Q. Lawson Capitol Theatre may have different policies. Please contact the presenter directly for more information on their requirements.